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Return Policy

If for any reason you are not totally in love with your order, the items can be returned for Size/Color Exchange, or Refund within 14 days of the order's delivery date.
The Security Tag must still be intact and attached to returned items.


Return Instructions

  • To request a return go to Returns and type in your order information. Next select the items to return and reasons for return. Once completed, RUNWAYUNICORN.COM will send a confirmation email, with the Return Authorization Number (RAN).  Shipping label and instructions for the return shipment would be sent in another email shortly. Please write the RAN# on the return label.
  • The return shipment is FREE when shipped using the courier provided by RUNWAYUNICORN.COM. 
  • If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
  • Returns must be shipped within 14 days of the order's delivery date.
Types of Returns:

Size/Color Exchange
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.

Refund
Refunds will be processed as soon as returned items have been checked and accepted by RUNWAYUNICORN.COM. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.


Return Terms & Conditions

    • The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. 

    • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.

    • Returns must be packaged in the original box.

    • In the case of defective or incorrect merchandise, Clients must follow the instructions above. RUNWAYUNICORN.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

    • Items that have any sign of use or wear will be returned to the client at the client's cost.

    • All authorized returns must ship from the customer's original address on record.

    • In the case that the return shipment requires pickup or the payment of any added fees, RUNWAYUNICORN.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
RUNWAYUNICORN.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, RUNWAYUNICORN.COM will deduct a 15% administrative/re-stocking fee from the refund.

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